Composer Product Videos

This page contains Composer product videos. Stay tuned for more videos to come. To request a video, please email Techpubs.webadmin@genesyslab.com.

Composer Installation Video

Below is a video tutorial on Composer 8.1.4 Installation. Depending on the flavor of Eclipse you have installed, your interface may appear slightly different than that shown in the video.

Uninstalling Composer

This video tutorial shows how to uninstall Composer when you want to install a later version.

Moving to Composer from IRD

A video on using Composer to create routing strategies instead of IRD and the similarities between the two.

Introduction to the Interface

Below is a video that can function as a brief introduction to the Composer user interface. It overviews the Project Explorer for storing diagrams and files, the Outline view for navigating large flow diagrams, the design area where you build diagrams, the Properties view where you configure fields in the blocks that comprise diagrams, and the palette of available diagram building blocks.

Using Templates to Create a Routing Workflow

Below is a video tutorial on using Composer templates to create a workflow that routes interactions to targets based on a percent allocation.

Integrated Voice and Route Application

This video shows an example workflow that integrates GVP voice self-service with Orchestration routing.

Defining Agents, Agent Groups, and Skills

This video shows how Agent, Agent Group, and Skill objects are defined in Genesys Administrator prior to using them for skills-based routing in Composer.

Skills-Based Routing

This video presents a simple example of the Composer aspect of routing chat interactions to Agent Groups. Both Agent Groups and Skills were previously defined in Genesys Administrator. This example is based on a multimedia interaction (chat), which uses Composer's Route Interaction block, Targets property. A voice interaction would use the Target block, Targets property. Once a routing target is identified by ORS/URS, other servers handle the process of getting the chat request to the agent desktop.

Debugging VoiceXML Applications

Below is a video tutorial on debugging VoiceXML applications.

Important

While the interface for Composer in this video is from release 8.0.1, the steps are basically the same for subsequent releases.

Deploying a Composer Application to a Web Server

Below is a video tutorial on exporting and deploying a Composer application to a web server.

Important

While the interface for Composer in this video is from release 8.0.1, the steps are basically the same for subsequent releases.

Using the Database Blocks

Below is a video tutorial on using the Database Blocks.

Important

While the interface for Composer in this video is from release 8.0.1, the steps are basically the same for subsequent releases.

Creating a Simple Grammar

Below is a video tutorial on building a simple grammar with the Grammar Menu block.

Important

While the interface for Composer in this video is from release 8.0.1, the steps are basically the same for subsequent releases.

Using the Web Service Block

Below is a video tutorial on using the Web Service block.

Tip

While the interface for Composer in this video is from release 8.0.1, the steps are the basically the same for subsequent releases.