Genesys intelligent Workload Distribution
What is Genesys intelligent Workload Distribution?
Designed as a business application for business users, Genesys intelligent Workload Distribution works in concert with the Genesys Customer Interaction Management (CIM) Platform - enabling a centralized service delivery platform, and proactively managing interactions and tasks across all channels and media. Only with a Global Task List (which is sorted, based on business value) can the enterprise ensure that the right resources - regardless of their location - are proactively receiving the most critical or highest value tasks - regardless of media type - at the right time. Being able to react quickly with new business intelligence and work effectively are key success factors with any enterprise in today’s competitive marketplace.
Current documentation set for intelligent Workload Distribution 8.1.
intelligent Workload Distribution 8.1 Deployment Guide
Use to deploy intelligent Workload Distribution.
intelligent Workload Distribution 8.1 Data Mart Reference Guide
Use to understand the data schemas that compose the intelligent Workload Distribution Data Mart.
intelligent Workload Distibution Manager 8.1 Help
Use this help file as a guide to the intelligent Workload Distribution Manager user interface.
We are presently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base: