Stat Server, Real-Time Metrics Engine

What is Stat Server?

Stat Server tracks information about customer interaction networks (contact center, enterprise-wide, or multi-enterprise telephony and computer networks). Stat Server also converts the data accumulated for directory numbers (DNs), agents, agent groups, and non-telephony-specific object types, such as e-mail and chat sessions, into statistically useful information, and passes these calculations to other software applications that request data.

Helpful Links

Release Notes

• Stat Server 8.1.x Release Note
  
• Outbound Contact Center Extension 8.1.x Release Note
  
• Multi-Channel Routing Extensions 8.1.x Release Note

CD Readme

Stat Server

Release Advisory

Release Advisory for Real-Time Metrics Engine 8.1.x

Current documentation set for Stat Server 8.1

Deployment Guide This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.

User's Guide This document introduces you to the concepts, terminology, and procedures that are relevant to Stat Server.

Helpful Links

Release Notes

• Stat Server 8.0.x Release Note
  
• Outbound Contact Center Extension 8.0.x Release Note
  
• Multi-Channel Routing Extensions 8.0.x Release Note

CD Readme

Stat Server

Release Advisory

Release Advisory for Real-Time Metrics Engine 8.0.x

Current documentation set for Stat Server 8.0

Deployment Guide This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.

User's Guide This document introduces you to the concepts, terminology, and procedures that are relevant to Stat Server.

Helpful Links

Release Notes

• Stat Server 7.6.x
  
• Outbound Contact Center Extension 7.6.x
  
• Multi-Channel Routing Extensions 7.6.x

CD Readme

Real Time Metrics Engine 7.6 Readme

Release Advisory

Release Advisory for Real-Time Metrics Engine 7.6.x

Wizard Advisory

Stat Server Configuration Wizard 7.6.x

Current documentation set for Stat Server 7.6

Deployment Guide This document introduces you to the configuration, installation, and start procedures that are relevant to Stat Server.

User's Guide This document introduces you to the concepts, terminology, and procedures that are relevant to Stat Server.

Helpful Links

Release Notes

• Stat Server 7.5.x
  
• Outbound Contact Center Extension 7.5.x Release Notes
  
• Multi-Channel Routing Extensions 7.5.x Release Note

Release Advisory

Release Advisory for Real-Time Metrics Engine 7.5.x

Wizard Advisory

Stat Server Configuration Wizard 7.5.x

Current documentation set for Stat Server 7.5

Users Guide This document introduces you to the concepts, terminology, configuration, installation, and start procedures, that are relevant to Stat Server.

Helpful Links

Release Notes

• Stat Server 7.2.x
  
• OCC Extension 7.2.x Release Note
  
• MCR Extension 7.2.x Release Note

Release Advisory

Real-Time Metrics Engine 7.2.x Release Advisory

Wizard Advisory

Stat Server Configuration Wizard 7.2.x

Current documentation set for Stat Server 7.2

User's Guide This document introduces you to the concepts, terminology, and procedures that are relevant to Stat Server.

Other Documentation Where Stat Server is Used

Genesys 7.6 Instant Messaging Solution Guide Stat Server plays an important role in determining which agents receive instant messages.