Campaign Group Status Reporting

All New

Outbound Contact Server can store data about Campaign Groups in an external system, such as Elasticsearch, to support feature-rich reporting. The following states and information can be reported:

• Campaign Group loaded
• Campaign Group started
• Campaign Group stopped
• Campaign Group unloaded
• Campaign Group unloaded forcefully
• Campaign Group dial mode change
• Campaign activity--generated periodically at a user-defined interval

Feature Configuration

To configure this feature, use the following configuration options:

• Set send-campaigngroup-states to true to enable the feature.
• Set campaigngroup-states-uri to the URI of the external system (Configuraiton Manager).
• If you want to generate periodic messages about Campaign activity, set campaigngroup-states-interval to the appropriate frequency at which you want to send the messages (the default is 10 seconds).

OCS uses the following options to retrieve connection information about the configuration:

• http-response-timeout
• http-connection-pool-size

Error Handling

There is no error-handling carried out by this feature. If the message to the external system (Campaign Manager) fails, no post-processing or retries are executed.

Messages to the External System

The set of messages for this feature is described in the Outbound Contact Reference Manual here.

The following attributes are passed by OCS in the body of the HTTP notification to the external Web/Application Server:

Attribute	Type	Required?	Description
GSW_CAMPAIGN_NAME	String	Yes
GSW_CAMPAIGN_TEMPLATE_NAME	String	Yes (if present in configuration)	Name of the Campaign Template
GSW_DIAL_MODE		No
GSW_GROUP_NAME	String	Yes
GSW_OPTIMIZE_BY		No
GSW_OPTIMIZE_GOAL		No
GSW_TENANT_NAME	String	Yes	Defaults to undefined if not set. QUESTION: This is described in the design as "New key; Value should be read from Environment Tenant\Annex\devops\customer_name option;" but it is defined in the Reference Guide in the table of Default Record Information.