9.0.003.00
Genesys Intelligent Automation Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 05/11/18 | General | X |
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What's New
This release contains the following new features and enhancements:
- Support of Apple Business Chat: This feature allows customers using iOS devices to interact via chat directly with enterprises.
- New severity levels for SNMP traps: When generating an SNMP trap when failing, the Hiveoff process can now assign one of the following two new levels of severity, as appropriate:
- SEVERITY_MAJOR -- When registering an error on the database or deleting historical data.
- SEVERITY_CRITICAL -- When failing for unknown reasons.
Resolved Issues
This release contains the following resolved issues:
The data in a Call Steps preview of a Raw Data Report is now ordered correctly in an MS SQL Server SQL Server environment. Previously in this scenario, the data was not displayed in chronological order based on timestamps. (SPCHSTRM-1352)
The full en-gb and full en-us Intelligent Automation language packs have been updated with extra prompts to better handle playback of currency values that end in one. For example, 1001 dollars is now read back as "One thousand and one dollars". Previously, a currency value ending in one was read back as a singular value. Using the above example, the value was read back as "One thousand and one dollar". (SPCHSTRM-445)
Upgrade Notes
If you are upgrading to 9.0.003.00 and want to use the new prompts mentioned above, you must record these extra prompts, add them to the language pack, and upload them using Intelligent Automation.
Supported Languages
For a list of languages supported in this release by the various elements of Genesys Intelligent Automation, refer to the Supporting Languages page in the Deployment Guide.