Architecture

Operating on top of Genesys Framework, the Interaction Concentrator product consists of a server application called Interaction Concentrator (ICON) and a database called Interaction Database (IDB). The server receives data from the data sources such as Configuration Server, T-Server, or particular Genesys applications; it then stores this data into IDB through Genesys DB Server. Figure 1 depicts the basic ICON architecture, omitting most of the Framework components for the sake of simplicity.

Basic Interaction Concentrator Architecture