ICON8.1.2 - Diagram Conventions

Diagram Conventions

To simplify the deployment diagrams in this section:

• DB Server, which enables a connection between ICON and IDB, is omitted from the diagrams for the various deployment scenarios, even though it is required in the overall architecture (as shown in Basic Architecture).

• Storage of configuration data is not shown, even though it is required in actual deployments.

• Storage of outbound-related call data is not shown because it is optional. It is described separately in the chapter about integrating with Outbound Contact in the Interaction Concentrator 8.1 User’s Guide.

• Interaction Server is not shown for deployments that include eServices. Notes in the text indicate the deployment scenarios that are suitable for multimedia environments. In these environments, the Interaction Server occupies the same position in the architecture as a T-Server.