Unsupported and Partially Supported Functionality

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[FDS: https://intranet.genesys.com/pages/viewpage.action?spaceKey=RDSIPS&title=SIP+Cluster+Feature+Support]

This topic provides high-level information about functionality that is not supported or partially supported in this release of SIP Cluster. Consult documentation of particular products and corresponding product teams for possible limitations of their products in the SIP Cluster architecture.

• SIP Server
• Universal Routing
• Historical Reporting
• Web Services and Applications and Workspace Web Edition
• Genesys Interaction Recording

Unsupported SIP Server functionality

The following SIP Server functionality is not supported in SIP Cluster:

• ACD Queues
• Alternate Routing - Stranded Calls
• Alternate Routing - Unresponsive ORS/URS
• Associating an ACD Queue with a Routing Point
• Asterisk Voice Mail Integration
• Call Completion Features
• Call Park/Retrieve
• Call Pickup
• Call Recording NETANN-Based
• Supervision of Routing Points
• Remote Supervision
• Class of Service
• Contact Header Handling Options
• Dial Plan (only Feature Server dial plan is supported)
• Dummy SDP
• E911 Emergency Gateway
• Find Me Follow Me
• Hunt Goups
• IMS Integration
• Instant Messaging
• ISCC (Multi-site support)
• Media Server Reliability NETANN
• Nailed-Up Connections
• Network Attended Transfer
• P-Access-Network-Info Private Header
• Presence from Switches and Endpoints
• Preview Interactions
• Remote Server Registration
• Shared Call Appearance
• Smart OtherDN Handling
• Trunk Capacity Support
• Tromboning Control
• Trunk Optimization for Multi-Site Transfers

Unsupported SIP Server configuration options

This list contains SIP Server configuration options that are not supported and not related to the functionality listed above.

Application level:

• external-registrar
• internal-registrar-enabled
• internal-registrar-domains
• internal-registrar-persistent
• emergency-recording-cleanup-enabled
• emergency-recording-filename
• dtmf-payload
• max-legs-per-sm
• registrar-default-timeout
• sip-retry-timeout
• shutdown-sip-reject-code
• sip-legacy-invite-retr-interval

DN level:

• use-register-for-service-state

Partially supported SIP Server functionality

The following SIP Server functionality is partially supported in SIP Cluster:

Feature Name	Setting Level	Supported	Comments
Alternate Routing
stranded-calls-overflow	App	N	Alternate Routing for Stranded Calls not supported (ACD)
stranded-on-arrival-calls-overflow	App	N	Alternate Routing for Stranded Calls not supported (ACD)
stranded-call-redirection-limit	App	N	Alternate Routing for Stranded Calls not supported (ACD)
sip-invite-timeout	APP	Y
no-response-dn	DN	P	Works but conflicts with Feature Server forwarding
default-dn	App, DN (RP)	Y
router-timeout	App	Y
default-route-point	App	Y
Automatic Inactive Agent Logout
auto-logout-timeout	App, DN (RP)	P	Only Application level is supported.
auto-logout-ready	App, DN (RP)	P	Only Application level is supported.
logout-on-disconnect	APP/DN (RP)	P	Only Application level is supported.
Call Recording MSML-based
recording-filename	App	Y
msml-record-support	App	Y
record-consult-calls	App	Y
record	DN	P
rtp-info-password (not in the DG)	App	Y
no-rtp-password-configured (not in the DG)	App	Y
RTP-PASSWORD (not in the DG)	Ext	Y
Dynamic Call Recording			AttributeExtensions are supported in TRouteCall, but not in TPrivateService from a client to TC.
id	Ext	N
record	Ext	P	Only in TRouteCall.
dest	Ext	N
params	Ext	N
Emulated Agents
emulate-login	Ext	N
emulated-login-state	App, DN	P	Only Application level is supported
agent-strict-id	App	N
sync-emu-agent	App, DN	N
override-switch-acw	App	N
untimed-wrap-up-value	App	N
wrap-up-time	App, DN, Ext	P	Only Application and AttributeExtensions are supported.
wrap-up-threshold	App	N
legal-guard-time	App, Ext	Y
timed-acw-in-idle	App	Y
acw-in-idle-force-ready	App	Y
agent-emu-login-on-call	App, DN, Ext	N
agent-logout-on-unreg	App, Ext	N	logout-on-disconnect is provided however.
enable-agentlogin-presence	App	N	Implemented by feature-server instead.
enable-agentlogin-subscribe	App	N	Implemented by feature-server instead.
auto-logout-ready	App, DN	P	App only. AL and DN not supported.
auto-logout-timeout	App, DN	P	Only Application level is supported.
logout-on-disconnect	App, Ext	Y
logout-on-out-of-service	App	Y
reason-in-extension	App	N	Triggered by NOTIFY. But SIP Cluster does not know the agent state.
agent-logout-reasssoc	App	N	TRegisterAddress from the same client name does not re-associate ownership, only TAgentLogin will.
Endpoint Service Monitoring
oos-check	DN	Y
oos-force	DN	Y
recovery-timeout	DN	Y
oos-options-max-forwards	DN	Y
sip-oos-enabled	DN	N	Passive OOS is not supported.
No-Answer Supervision
*-no-answer-overflow	App, DN, AL	P	agent-no-answer-overflow -- Only Application level is supported.
*-no-answer-action	App, DN, AL	P	agent-no-answer-action -- Only Application level is supported.
*-no-answer-timeout	App, DN, AL	P	agent-no-answer-timeout -- Only Application level is supported.
nas-private	App	Y
set-notready-on-busy	App	Y
NO_ANSWER_TIMEOUT	Ext	Y
NO_ANSWER_OVERFLOW	Ext	Y
NO_ANSWER_ACTION	Ext	Y

Universal Routing

The following Universal Routing functionality is not supported in SIP Cluster:

• Certain IRD functions and objects, see Routing Limitations
• Some Predefined Statistics and Predefined Macros
• Routing to and setting thresholds for non-configured DNs
• Routing using agent capacity information
• Strategy for ring-no-answer situations
• Cost-based routing
• Agents participating in multiple outbound campaigns
• Load balancing

Historical Reporting

All ICON and Genesys Info Mart functionality is supported in SIP Cluster, but certain data is no longer reported or is reported differently. For more information, see Historical Reporting Deployment Considerations.

Web Services and Applications and Workspace Web Edition

The following Workspace Web Edition 8.5.2 on-premises features are not supported for SIP Cluster:

• Remote agent phone number support
• Nailed up connection establishment on first call
• Routing Point monitoring and coaching

Genesys Interaction Recording

The Genesys Interaction Recording (GIR) solution is not yet available for SIP Cluster on premise deployment.