Known Issues and Recommendations
Genesys Intelligent Automation
The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Genesys Intelligent Automation. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
Genesys Intelligent Automation roles and permissions do not appear in GAX.
| ID: SPCHSTRM-1776 | Found In: 9.0.004.00 | Fixed In: |
Multimodal transfers allows only bridged transfers or requires custom routing.
| ID: SPCHSTRM-1757 | Found In: 9.0.003.00 | Fixed In: |
If using Nuance Vocalizer 6 in a PCI-compliant environment, disable logging at the Nuance level.
| ID: SPCHSTRM-1412 | Found In: 9.0.000.01 | Fixed In: |
Calls by Date report shows incorrect results on some environments; figures shown are correct, but the dates displayed can be out-of-sync.
| ID: SPCHSTRM-1352 | Found In: 9.0.00.01 | Fixed In: |
Whisper transfer records are not written to Elasticsearch reporting databases.
| ID: SPCHSTRM-1297 | Found In: 9.0.000.01 | Fixed In: |
When using an Elasticsearch reports database, an error page will display if you create a new company and run a Block Results report before you've created any applications.
| ID: SPCHSTRM-1280 | Found In: 9.0.000.01 | Fixed In: |
If Media Control Platform (MCP) is using MRCPv2 in a PureEngage environment, it generates and error and terminates unexpectedly when working with Intelligent Automation.
Workaround: To avoid this error, add &mrcpversion=2 to the end of the MCP start command. For example:
http://fce-0138.us.int.genesyslab.com:5082/fish-ui/start/GenesysGVP8_NR9_Vocalizer5.jsp?&mrcpversion=2If MCP is using MRCPv2, and this parameter is set to 2, Intelligent Automation does not provide the specific information that causes MCP to generate the error and terminate. Therefore, MCP will not terminate and operations will proceed as expected.
| ID: SPCHSTRM-1477 | Found In: 3.6.000.28 | Fixed In: |
Oracle databases might fail when used with GAAP 3.6.x because the number of available cursors can exceed the default Oracle setting.
Workaround: As a SYS user, execute the following command in Oracle:
alter system set open_cursors = 600 scope=both;| ID: SPCHSTRM-650 | Found In: 3.6.000.26 | Fixed In: |
Firefox might become unresponsive if you use the browser's Find feature to search for text in the GAAP user interface.
Workaround: Use the Find feature in another supported browser.
| ID: SPCHSTRM-590 | Found In: 3.6.000.26 | Fixed In: |
The medial hundreds dynamic prompts (that is, 100, 200, 300, 400, 500, 600, 700, 800, and 900) are incorrect and are listed without the and; for example, one hundred instead of one hundred and. This list is provided to the prompt recording team to record the dynamic prompts. So, if a variable has a value of 123, it will be read as one hundred twenty three instead of one hundred and twenty three.
Workaround: Re-record the affected audio file with a corrected version of the prompts.
| ID: SPCHSTRM-1218 | Found In: 3.3.0 | Fixed In: |
Dashboard graphs don't show today’s calls on some environments.
| ID: SPCHSTRM-MANTIS-2722 | Found In: | Fixed In: |
System Pulse query can run slowly (SQL Server).
| ID: SPCHSTRM-MANTIS-2721 | Found In: | Fixed In: |
End-of-call HTTP timeouts are not handled gracefully.
| ID: SPCHSTRM-MANTIS-2663 | Found In: | Fixed In: |
Internationalization Issues
Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Genesys Intelligent Automation unless otherwise noted in the issue description.
There are no internationalization issues for this product.