9.0.0New

9.x

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New in 9.0.004.01

• Users created and managed in Genesys Configuration Server and stored in Genesys Configuration Database can now log in to Genesys Intelligent Automation using their Configuration Server credentials. Passwords for these users can also be changed within Intelligent Automation.

New in 9.0.003.00

• Genesys Intelligent Automation now supports Apple Business Chat.
• The Hiveoff process can now assign one of two new levels of severity to SNMP traps generated when failing: SEVERITY_MAJOR and SEVERITY_CRITICAL.

New in 9.0.002.00

• Genesys Intelligent Automation is now General Data Protection Requirement (GDPR) compliant.

New in 9.0.001.01

• Genesys Intelligent Automation can now be used in a PureConnect environment.
• You can now specify proxy servers when configuring outbound HTTP/HTTPS requests from a dialog flow or Integration Hub Process.

New in 9.0.000.01

• A user can now see all the call data stored in the database for a particular journey.
• The passwords for the core and reporting databases can now be encrypted, to lessen the risk of unauthorized users accessing the data.
• Genesys Intelligent Automation can now use the Genesys Dialog Engine (in chat sessions only) to accept natural-language responses, making it easier and less error-prone for a user to respond to a prompt. Dialog Engine can also navigate through Genesys Intelligent Automation call flows more efficiently by recognizing information that was already provided by the user in compound responses, and by anticipating what the user wants based on his or her responses.
• Integration Hub (iHub) users can now specify database connections (JDBC Data Source Configurations), and iHub handles the creation and maintenance of database connection pools to allow efficient access to the required data.
• Genesys Intelligent Automation now supports open-source Database Management Systems (DBMS) for its core and reports databases. Currently, the following open-source DBMS are supported:
  • PostgreSQL 10 for the core database only.
  • Elasticsearch 5.6.4 for the reports database only.
• Genesys Intelligent Automation applications that use chat bots can now interact with clients using SMS (Short Message Service) communications.
• Integration Hub processes now come with default success and error response templates.
• You can now click a company name in the Administration > Companies tab to switch to using that company.
• Fuzzy matching in digital channels now include questions that use Grammar Builder.

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