Configuring GVP

Genesys Voice Platform (GVP) provides the media services for contact center interactions.

Install and configure the GVP solution as described in the GVP 8.5 Deployment Guide.

Configuring Resource Managers

1. Create a Gateway Resource group for tenant identification.
2. Deploy Resource Managers as an active-active HA pair following the standard procedure.
3. On the Connections tab, add the following connections:
   • confserv—Set to the following parameters:
     • Connection Protocol: addp
     • Trace Mode: Trace On Both Sides
     • Local Timeout: 60
     • Remote Timeout: 90
   • MessageServer—Set to the following parameters:
     • Connection Protocol: addp
     • Trace Mode: Trace On Both Sides
     • Local Timeout: 7
     • Remote Timeout: 11
   • Add SIP Proxy applications to be served by these Resource Managers, using the following connection parameters (usually those SIP Proxy instances are deployed in the same data center with the Resource Managers):
     • logical-resource-section=<GWGroup_NAME>;aor=sip:<SIP-PROXY_A-REC-FQDN>:<SIP-PROXY-PORT>;redundancy-type=active;port-capacity=20000
4. On the Options tab, configure the following options in the [GWGroup_Tenant_<TENANT_ID>] section:
   • load-balance-scheme=round-robin
   • use-cti=0
   • service-types=gateway
   • port-usage-type=in-and-out
   • monitor-method=none