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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.) THIS BULLET DISPLAYS ONLY IN THE MSSQL AND CLOUD PDMs.

Table SDR_SESSION_FACT

Description

Introduced: 8.5.001
Modified: 8.5.010.16 (UPDATE_AUDIT_KEY added); 8.5.005 (SDR_SURVEY_* keys added); 8.5.007 (SDR_SURVEY_QUESTIONS_* keys added)

In partitioned databases, this table is partitioned.


This table describes caller activity within an SDR session.

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Column List

Legend

Column Data Type P M F DV
CREATE_AUDIT_KEY Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X X
SESSION_ID Oracle: VARCHAR2(50 CHAR)
MSSQL: varchar(50)
PostgreSQL: varchar(50)
 X X
INTERACTION_ID Oracle: VARCHAR2(50 CHAR)
MSSQL: varchar(50)
PostgreSQL: varchar(50)
 X X
CONNECTION_ID Oracle: VARCHAR2(255 CHAR)
MSSQL: varchar(255)
PostgreSQL: varchar(255)
 X NO_VALUE
ANI Oracle: VARCHAR2(50 CHAR)
MSSQL: varchar(50)/nvarchar(50)
PostgreSQL: varchar(50)
 X NO_VALUE
AS_DURATION_MS Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X 0
SS_DURATION_MS Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X 0
START_TS_MS Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X
END_TS_MS Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X
START_DATE_TIME_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X X
END_DATE_TIME_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X
INPUT_COUNT Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X 0
MENU_COUNT Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X 0
DTMF_PATH Oracle: VARCHAR2(255 CHAR)
MSSQL: varchar(255)
PostgreSQL: varchar(255)
 X NO_VALUE
SDR_ENTRY_POINT_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_EXIT_POINT_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_APPLICATION_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_GEO_LOCATION_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_LANGUAGE_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
STRIKEOUT_SDR_MILESTONE_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
BAILOUT_SDR_MILESTONE_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
DEFLECTION_SDR_MILESTONE_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
FINAL_SDR_MILESTONE_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SELF_HELPED_SDR_MILESTONE_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
DEFLECTION_SDR_MESSAGE_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_CALL_DISPOSITION_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_CALL_TYPE_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_SURVEY_SCORES_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_SURVEY_I1_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_SURVEY_I2_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_SURVEY_S1_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_SURVEY_S2_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_SURVEY_QUESTIONS_I1_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_SURVEY_QUESTIONS_I2_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_SURVEY_QUESTIONS_S1_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_SURVEY_QUESTIONS_S2_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
SDR_SURVEY_STATUS_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X -2
UPDATE_AUDIT_KEY Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.

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SESSION_ID

The ID as assigned to the session by Orchestration Server. You can use the SESSION_ID to link other SDR_*_FACT records with the SDR_SESSION_FACT.

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INTERACTION_ID

The unique identifier of the interaction, as assigned by SIP Server. Use this field to join SDR_SESSION_FACT with a corresponding interaction record in the INTERACTION_FACT table, by using the following condition:

SDR_SESSION_FACT.INTERACTION_ID = INTERACTION_FACT.MEDIA_SERVER_IXN_GUID

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CONNECTION_ID

The connection ID of the call, as assigned by SIP Server.

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ANI

The phone number of the caller.

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AS_DURATION_MS

The duration, in milliseconds, of the Assisted Service phase.

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SS_DURATION_MS

The duration, in milliseconds, of the Self-Service phase.

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START_TS_MS

The UTC-equivalent value, in milliseconds, of the date and time at which the call or the application started.

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END_TS_MS

The UTC-equivalent value, in milliseconds, of the date and time at which the call or the application completed.

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START_DATE_TIME_KEY

Identifies the start of a 15-minute interval in which the call began. Use this value as a key to join the fact tables to any configured DATE_TIME dimension, in order to group the facts that are related to the same interval and/or convert the START_TS timestamp to an appropriate time zone.

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END_DATE_TIME_KEY

Identifies the start of a 15-minute interval in which the call ended. Use this value as a key to join the fact tables to any configured DATE_TIME dimension, in order to group the facts that are related to the same interval and/or convert the START_TS timestamp to an appropriate time zone.

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INPUT_COUNT

The number of user input blocks the caller encountered during the session.

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MENU_COUNT

The number of menu blocks the caller encountered during the session.

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DTMF_PATH

The sequence of DTMF keys that the caller pressed when going through the application's menu.

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SDR_ENTRY_POINT_KEY

The key that is used to join the SDR_ENTRY_POINT dimension to the fact tables.

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SDR_EXIT_POINT_KEY

The key that is used to join the SDR_EXIT_POINT dimension to the fact tables.

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SDR_APPLICATION_KEY

The key that is used to join the SDR_APPLICATION dimension to the fact tables.

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SDR_GEO_LOCATION_KEY

The key that is used to join the SDR_GEO_LOCATION dimension to the fact tables.

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SDR_LANGUAGE_KEY

The key that is used to join the SDR_LANGUAGE dimension to the fact tables.

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STRIKEOUT_SDR_MILESTONE_KEY

The key that is used to join the STRIKEOUT milestone value in the SDR_MILESTONE dimension to the fact tables.

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BAILOUT_SDR_MILESTONE_KEY

The key that is used to join the BAILOUT milestone value in the SDR_MILESTONE dimension to the fact tables.

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DEFLECTION_SDR_MILESTONE_KEY

The key that is used to join the DEFLECTION milestone value in the SDR_MILESTONE dimension to the fact tables.

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FINAL_SDR_MILESTONE_KEY

The key that is used to join the FINAL milestone value in the SDR_MILESTONE dimension to the fact tables.

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SELF_HELPED_SDR_MILESTONE_KEY

The key that is used to join the SELF_HELPED milestone value in the SDR_MILESTONE dimension to the fact tables.

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DEFLECTION_SDR_MESSAGE_KEY

The key that is used to join the DEFLECTION_MESSAGE value in the SDR_MESSAGE dimension to the fact tables.

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SDR_CALL_DISPOSITION_KEY

The key that is used to join the SDR_CALL_DISPOSITION dimension to the fact tables.

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SDR_CALL_TYPE_KEY

The key that is used to join the SDR_CALL_TYPE dimension to the fact tables.

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SDR_SURVEY_SCORES_KEY

Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_SCORES dimension to the fact tables.

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SDR_SURVEY_I1_KEY

Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_I1 dimension to the fact tables.

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SDR_SURVEY_I2_KEY

Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_I2 dimension to the fact tables.

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SDR_SURVEY_S1_KEY

Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_S1 dimension to the fact tables.

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SDR_SURVEY_S2_KEY

Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_S2 dimension to the fact tables.

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SDR_SURVEY_QUESTIONS_I1_KEY

Introduced: Release 8.5.007
The key that is used to join the SDR_SURVEY_QUESTIONS_I1 dimension to the fact tables.

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SDR_SURVEY_QUESTIONS_I2_KEY

Introduced: Release 8.5.007
The key that is used to join the SDR_SURVEY_QUESTIONS_I2 dimension to the fact tables.

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SDR_SURVEY_QUESTIONS_S1_KEY

Introduced: Release 8.5.007
The key that is used to join the SDR_SURVEY_QUESTIONS_S1 dimension to the fact tables.

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SDR_SURVEY_QUESTIONS_S2_KEY

Introduced: Release 8.5.007
The key that is used to join the SDR_SURVEY_QUESTIONS_S2 dimension to the fact tables.

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SDR_SURVEY_STATUS_KEY

Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_STATUS dimension to the fact tables.

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UPDATE_AUDIT_KEY

Introduced: Release 8.5.010.16
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify recently modified data.

>> Back to Column List

Index List

CODE U C Description
I_SDR_SESSION_FACT_SDT Improves access time, based on the Start Date Time key.

Index I_SDR_SESSION_FACT_SDT

Field Sort Comment
START_DATE_TIME_KEY Ascending

Subject Areas

No subject area information available.


References

The summary List of References will include the following entries for this table or view:


Child Table/View Child Table/View Column Parent Table/View Parent Table/View Column
SDR_SESSION_FACT BAILOUT_SDR_MILESTONE_KEY SDR_MILESTONE ID
SDR_SESSION_FACT CREATE_AUDIT_KEY CTL_AUDIT_LOG AUDIT_KEY
SDR_SESSION_FACT DEFLECTION_SDR_MESSAGE_KEY SDR_MESSAGE ID
SDR_SESSION_FACT DEFLECTION_SDR_MILESTONE_KEY SDR_MILESTONE ID
SDR_SESSION_FACT END_DATE_TIME_KEY DATE_TIME DATE_TIME_KEY
SDR_SESSION_FACT FINAL_SDR_MILESTONE_KEY SDR_MILESTONE ID
SDR_SESSION_FACT INTERACTION_ID INTERACTION_FACT INTERACTION_ID
SDR_SESSION_FACT SDR_APPLICATION_KEY SDR_APPLICATION ID
SDR_SESSION_FACT SDR_CALL_DISPOSITION_KEY SDR_CALL_DISPOSITION ID
SDR_SESSION_FACT SDR_CALL_TYPE_KEY SDR_CALL_TYPE ID
SDR_SESSION_FACT SDR_ENTRY_POINT_KEY SDR_ENTRY_POINT ID
SDR_SESSION_FACT SDR_EXIT_POINT_KEY SDR_EXIT_POINT ID
SDR_SESSION_FACT SDR_GEO_LOCATION_KEY SDR_GEO_LOCATION ID
SDR_SESSION_FACT SDR_LANGUAGE_KEY SDR_LANGUAGE ID
SDR_SESSION_FACT SDR_SURVEY_I1_KEY SDR_SURVEY_I1 ID
SDR_SESSION_FACT SDR_SURVEY_I2_KEY SDR_SURVEY_I2 ID
SDR_SESSION_FACT SDR_SURVEY_QUESTIONS_I1_KEY SDR_SURVEY_QUESTIONS_I1 ID
SDR_SESSION_FACT SDR_SURVEY_QUESTIONS_I2_KEY SDR_SURVEY_QUESTIONS_I2 ID
SDR_SESSION_FACT SDR_SURVEY_QUESTIONS_S1_KEY SDR_SURVEY_QUESTIONS_S1 ID
SDR_SESSION_FACT SDR_SURVEY_QUESTIONS_S2_KEY SDR_SURVEY_QUESTIONS_S2 ID
SDR_SESSION_FACT SDR_SURVEY_S1_KEY SDR_SURVEY_S1 ID
SDR_SESSION_FACT SDR_SURVEY_S2_KEY SDR_SURVEY_S2 ID
SDR_SESSION_FACT SDR_SURVEY_SCORES_KEY SDR_SURVEY_SCORES ID
SDR_SESSION_FACT SDR_SURVEY_STATUS_KEY SDR_SURVEY_STATUS ID
SDR_SESSION_FACT SELF_HELPED_SDR_MILESTONE_KEY SDR_MILESTONE ID
SDR_SESSION_FACT START_DATE_TIME_KEY DATE_TIME DATE_TIME_KEY
SDR_SESSION_FACT STRIKEOUT_SDR_MILESTONE_KEY SDR_MILESTONE ID
SDR_SESSION_FACT UPDATE_AUDIT_KEY CTL_AUDIT_LOG AUDIT_KEY

 

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