Static Resource Synchronization

Starting in release 9.0.00x.xx, Genesys Co-browse can synchronize resources that are placed behind authentication, without the need for deploying and configuring intermediate proxy equipment, or without the need for domain whitelisting (that is, configuring the allowedExternalDomains option). Resource synchronization provides Co-browse with an opportunity to render a web page the same way for both the customer and the agent, enabling them to have a full co-browsing experience.

The synced resources can be images, CSS stylesheets, fonts, and resources from style tags.

Configuring static resource synchronization

• The enableStaticResourceService option of the JavaScript Configuration API manages the static resource synchronization. This option is set to false by default. Setting this option to true turns on the feature, and resources will be cached.

• The [redis] cache.ttl configuration option specifies the retention policy for 2-level cache and is used to determine how much time the resource will be stored. This option is set to 1d by default. Note that the retention policy for 1-level cache (local cache) is 30 minutes, and is not configurable.

Important

• The resource is cached even if its location is not included in the allowedExternalDomains configuration option.
• If the resource is not successfully cached, there is an attempt to load it directly from its original location on the agent side. This occurs even if the location is not included in the allowedExternalDomains configuration option.

Resource synchronization mechanism compatibility

Images in <img> tags:

CSS from <link> tags:

CSS from <style> tags:

Limitations

• pseudoHover for cached files is not supported. Hover effects can work improperly for elements whose styles are described in cached CSS files or style tags.

• If a resource for caching is received from a third-party domain, the CORS headers must be correctly set, since the Genesys Co-browse script on the master-side needs to access its content.