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Web Services and Applications Configuration Guide

Welcome to the Web Services and Applications Configuration Guide. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered:

Before you get started, you must first follow the steps in the Web Services and Applications Deployment Guide.

Workspace Web Edition

What is Web Services and Applications?

Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:

This guide provides information about how to configure the UIs that are included in Web Services and Applications. Before you get started, make sure you've completed the steps in the Web Services and Applications Deployment Guide.

Workspace Web Edition

Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.

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