Single Sign On

Single Sign-On (SSO) identity authentication enables your users to securely access multiple Genesys applications with a single credential.

After entering their username in the application login screen, users will be taken to your company's authentication provider where they will enter their username and password. After that, they will not have to log in again until your authentication expires which is typically every eight hours.

You can enable Single Sign On for your environments in the SAML section under Single Sign On. Security Assertion Markup Language (SAML) is an open standard for exchanging authentication and authorization data between parties, in particular, between an identity provider and a service provider.

To enable SSO for your environment, first turn on the Enable SAML toggle and begin identifying the Access Groups and Regions you want to enable. The Access Groups drop-down list allows you to select one or more groups from your tenant environment.

• Source Metadata file from external IDP
• Regions
• Access Groups
• Use External User ID
• SAML Enable
• Download Metadata