Audit

The Audit Trail, located in the Audit section, details the actions taken in your Agent Setup application, including change, delete, import, login, and logout activities.

You can view the change history for your contact center and filter on usernames, actions, messages detailing the actions, and date ranges.

Actions include:

• Login —
• Logout —
• Created —
• Deleted —
• Updated —
• Insert —
• Import —