Get Chat Transcript Block

The Get Chat Transcript block enables you to store the contents of the latest chat transcript in a variable which can then be referenced at a later point in the application flow. For example, you might want to retrieve the chat transcript and send it to multiple email recipients.

Using this block

This block can be used in the Assisted Service and Finalize phases.

Select a variable to store the chat transcript and a variable to store the result of the Get Chat Transcript request.