Provisioning IVR profiles yourself

You can use Platform Administration to provision IVR profiles and Map Direct Inward Dialing (DID) Groups to IVR profiles. You don't have to ask a manager or a system administrator.

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How to provision IVR profiles

Log in as a tenant and select the Voice Platform Profile icon on the Main Menu page.

• The Voice Platform Profiles Main Page lists all existing IVR profiles that belong to you (the logged-in tenant).
• The Edit, New, Delete, and More commands (above the list) act on the IVR profile(s) that you select.

How to create new IVR profiles

Creating a new IVR profile requires completing two forms.
Click New and be ready to enter information that the forms need:

On the Service Properties Page

• Initial page URL (only http, https and file protocols supported)
• Alternate Page URL (only http, https and file protocols supported)
• DID Groups
  • Add to the list—click the + button (plus) near the bottom right. An Available DID Groups dialog will pop up.
  • Remove from the list—roll over the item with the cursor and click the X.
• Save also moves you to the IVR profile listing page.

On the Available DID Groups Page Popup Dialog

• Select the DID groups to assign and click OK. Your selections appear in the DID Groups Assignments list.
• Save also returns you to the VP Profiles Main Page, which now includes your newly created / newly assigned DID groups in the list.