WebChatService

• Configuration
• Localization
• API Commands
• API Events

Overview

WebChatService exposes a high-level API for utilizing Genesys chat services. You can you use these services for monitoring and modifying a chat session on the front-end or for developing your own custom WebChat widgets. Rather than developing a custom chat UI and using the chat REST API, using WebChatService drastically simplifies integration and greatly improves reliability, features, and compatibility on the bus for all widgets.

Usage

WebChatService and the matching WebChat widget work together right out of the box and they share the same configuration object. Using WebChat uses WebChatService.

You can also use WebChatService as a high-level API using bus commands and events to build your own WebChat widget or other UI features based on WebChatService events.

Namespace

WebChat Service plugin has the following namespaces tied-up with each of the following types:

Type	Namespace
Configuration	webchat
CXBus - API Commands & API Events	WebChatService

Customization

WebChatService has many configuration options but no customization options. It is meant as a plug-n-play type of plugin and works as-is.