Call back a disconnected participant

When you're on an active call in Gplus Adapter for Salesforce, you can call back a participant that is disconnected from the current call.

How do I call back a participant?

To call back a participant, expand the Participants drop down list, hover over the disconnected participant contact number, and just click the Call to action. You can see the call being established as an outbound call in the Case Information section.

Once the call is established, you can see the dialed party once again listed in the Participants section. For the called back participant, you can perform general call actions such as conference and consultation.

Important

You cannot place a call back for internal calls.