Details reports

This page describes reports that contain detailed information about activity in your contact center. Reports in the Details folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Details reports

The following reports are available in the CX Insights > Details folder:

• Agent Details Activity Report
• Agent Group Membership Details Report
• Agent Login-Logout Details Report
• Agent State Details Report
• Interaction Handling Attempt Report
• Interaction Flow Report
• Transfer Detail Report

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.