SBW: Specify Multimedia Service Level Objectives

Use the Specify Multimedia Service Level Objectives screen in the Staffing Build Wizard (SBW) to define service level objectives when you are building staffing volumes for a Deferred staffing activity, such as responding to e-mails.

Use either one of the following two procedures:

1. Fill in the percentage target for % of Deferred Work in

1. Enter a value into each of the following fields.
   • Hrs
   • Min
   • Sec
2. Select a radio button from this group:
   • Hours (default)—use these controls:
     • In the field below this choice, enter hours, minutes, and seconds.
     • Select one of these radio buttons: Non-interrupted Time (default) or Interrupted Time.
   • Business days—In the field below this choice, enter an integer greater than 0.
3. Click Finish.

— OR —

2. Use the Service Level Template

1. Select the Use Service Level Template.
2. Click Load Template to load an existing template.
3. Click Finish.