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Create a Trending Filter

With the Trending filter you can create Trending charts (a cloud of bubbles) that are a visual representation of the relative frequency of terms within a specific interaction set over specific time periods and/or according to a variety of search criteria.

Create a new Trending filter

  1. Select Explore > Trending.
  2. From the Trending Filter list, select one of the following time frames:
    • Top terms intra-day: Displays the most frequently used terms and phrases included in all of the interactions in the system 3 hours prior to the current time.
    • Top terms today compared to yesterday: Displays the most frequently used terms and phrases included in all of the interactions in the system 24 hours prior to the current time. 
    • Top terms today compared to the past week: Displays the most frequently used terms and phrases included in all of the interactions in the system 7 days prior to the current day.
    • Top terms today compared to the same day a week ago: Displays the most frequently used terms and phrases included in all of the interactions in the system exactly one week from today. For example, if you are creating the Trending filter on Monday, September 26th, 2016, the filter will search for terms and phrases on Monday, September 19th, 2016.
    • Custom: Displays the most frequently used terms and phrases included in all of the interactions in the system according to the selected Basic and/or Advanced filter options. 
  3. Configure one or more of the Basic and/or Advanced filters. For more information, refer to the Trending filter toolbar Description.
    4. Important
    If you select one of the top terms filters and then change Relative to Fixed, Monitor and/or Compare, the Trending filter list will change to Custom. 
  4. Click Run. The bubble chart and corresponding chart data appear on the screen. Refer to the following pages for explanations about how to interpret the Trending chart:
  5. Click Save to save the Trending Filter. The Save Trending Filter window appears.
  6. In the Trending Filter Name enter a name for the filter and in the Description (optional) field enter a description.
  7. Click Confirm to save the Trending Filter.

 

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