Supervisor Table of Contents Page

SFAdapters title: Gplus Adapter User Guide

• GPAStandardMode title: Gplus Adapter for Salesforce
  
  • GPAGettingStarted title: Getting started
    
  • GPALogin title: Logging in
    
  • GPAStatus title: Changing Your Status
    
  • GPAMyChannels title: Navigating to a Channel
    

• GPAVoice title: Handling calls
  
  • GPAIncomingCall title: Answer incoming calls
    
  • GPADialCall title: Dial a call
    
  • GPASelectNumberDisplay title: Caller Identification for outbound calls
    
  • GPATransferCall title: Transfer a call
    
  • GPAInitiateConf title: Conference calls
    
  • GPAVoiceConsult title: Consultations
    
  • GPAVoiceCallback title: Call back a disconnected participant
    
  • GPAVoiceRecord title: Recording a Call
    

• GPAChat title: Working with the Chat channel
  
  • GPASingleChat title: Chatting with a customer
    
  • GPAManageMultiChat title: Managing multiple chat interactions
    
  • GPAChatTransfer title: Transferring a Chat
    
  • GPAChatConsult title: Chat consultations
    

• GPAEditCaseData title: Case Information management
  
• GPAVoiceMail title: Voicemail
  
• GPATeamCommunicatorFavorites title: Contact management
  
• GPAReportStatistics title: Viewing your reports
  
• GPAFeedback title: Submitting feedback