RPRT Table of Contents Page

HRCXI title: Historical Reporting with Genesys CX Insights

• HRCXIGetStarted title: How do I access historical reports?
  

• HRCXIReadReports title: How do CX Insights reports explain what is happening in my contact center?
  

• HRCXICustomizingReports title: Can I customize CX Insights reports?
  

• HRCXIIncludedReports title: What historical reports are available in Genesys CX Insights?
  

• HRCXIAgentsReports title: Agents reports
  
  • HRCXIAgentConduct title: Agent Conduct Report
    
  • HRCXIAgentDtlsA title: Agent Details Activity Report
    
  • HRCXIAgentGrpBusAtr title: Agent Group Business Attribute Report
    
  • HRCXIAgentGrpIxnHndlng title: Agent Group Interaction Handling Report
    
  • HRCXIAgentGrpMbrshpReportA title: Agent Group Membership Details Report
    
  • HRCXIAgentGrpQueBusAtr title: Agent Group Queue Business Attribute Report
    
  • HRCXIAgentIxnHrchy title: Agent Interaction Hierarchy Report
    
  • HRCXIAgentIntrvlBsd title: Agent Interval Based Report
    
  • HRCXIAgentLginLgoutA title: Agent Login-Logout Details Report
    
  • HRCXIAgentNtRdy title: Agent Not Ready Report
    
  • HRCXIAgentNtRdyRsnCd title: Agent Not Ready Reason Code Report
    
  • HRCXIAgentOmniAct title: Agent Omnichannel Activity Report
    
  • HRCXIAgntOtbndCmpgnReport title: Agent Outbound Campaign Report
    
  • HRCXIAgentQueue title: Agent Queue Report
    
  • HRCXIAgentSclEngagmnt title: Agent Social Engagement Report
    
  • HRCXIAgentStateA title: Agent State Details Report
    
  • HRCXIAgentSmryActvtyActv title: Agent Summary Activity Report (Active)
    
  • HRCXIAgentSmryActvtyIxn title: Agent Summary Activity Report (Interaction)
    
  • HRCXIAgentUtilization title: Agent Utilization Report
    
  • HRCXIAgentWrap title: Agent Wrap Report
    

• HRCXIBusResReports title: Business Results reports
  
  • HRCXIBusMtrExec title: Business Metrics Executive Report
    
  • HRCXICustPersp title: Customer Perspective Report
    
  • HRCXIIxnVolBusAtr title: Interaction Volume Business Attribute Report
    

• HRCXICallbackReports title: Callback reports
  
  • HRCXICallbackSummary title: Callback Summary Report
    
  • HRCXICallbackDetail title: Callback Details Report
    

• HRCXIChatReports title: Chat reports
  
  • HRCXIChatEngmnt title: Chat Engagement Report
    
  • HRCXIChatMsgStat title: Chat Message Statistics Report
    
  • HRCXIChatSssn title: Chat Session Report
    
  • HRCXIPreAgntTrmtn title: Pre-Agent Termination Report
    

• HRCXIBotReports does not exist. Click to create HRCXIBotReports in Julie
  
  • HRCXIBotDashboard does not exist. Click to create HRCXIBotDashboard in Julie
    

• HRCXICoBrwsReports title: Co-browse reports
  
  • HRCXICoBrwsDetail title: Co-browse Detail Report
    
  • HRCXICoBrwsSmry title: Co-browse Summary Report
    

• HRCXIDashboards title: Dashboards
  
  • HRCXIAgntPerfDshbrd title: Agent Performance Dashboard
    
  • HRCXICCDshbrd title: Contact Center Dashboard
    
  • HRCXIMangrDshbrd does not exist. Click to create HRCXIMangrDshbrd in Julie
    
  • HRCXISuprvsrDshbrd title: Supervisor Dashboard
    
  • HRCXIQueueDshbrd title: Queue Dashboard
    

• HRCXIIVRReports title: Designer reports
  
  • HRCXIApplctnDrtn title: Application Duration Report
    
  • HRCXIApplctnSmry title: Application Summary Report
    
  • HRCXIBlckSmry title: Blocks Summary Report
    
  • HRCXIMlstnPthAnysys does not exist. Click to create HRCXIMlstnPthAnysys in Julie
    
  • HRCXIMlstnSmry title: Milestone Summary Report
    
  • HRCXISurveyAnswer title: Survey Answer Report
    
  • HRCXISurveyStatistics title: Survey Statistics Report
    
  • HRCXISrvySmry does not exist. Click to create HRCXISrvySmry in Julie
    

• HRCXIDetail title: Details reports
  
  • HRCXIAgentDtls title: Agent Details Activity Report
    
  • HRCXIAgentGrpMbrshpReport title: Agent Group Membership Details Report
    
  • HRCXIAgentLginLgout title: Agent Login-Logout Details Report
    
  • HRCXIAgentState title: Agent State Details Report
    
  • HRCXIIXNFlow title: Interaction Flow Report
    
  • HRCXIIxnHndlngAttmpt title: Interaction Handling Attempt Report
    
  • HRCXITransferDtls title: Transfer Detail Report
    

• HRCXIEmail title: Email reports
  
  • HRCXIAgntSmryActActEml title: Agent Summary Activity Email Report
    
  • HRCXIAgntUtlztnEml title: Agent Utilization Email Report
    
  • HRCXIIxnVlmAttr title: Interaction Volume Business Attribute Email Report
    

• HRCXIOtbndReports title: Outbound Contact reports
  
  • HRCXICmpgnClbkSmry title: Campaign Callbacks Summary Report
    
  • HRCXICmpgnSmry title: Campaign Summary Report
    
  • HRCXICntctLstEft title: Contact List Effectiveness Report
    

• HRCXIPredictiveReports title: Predictive Routing Reports and Dashboards
  
  • HRCXIGPRAHTQ title: Predictive Routing - AHT & Queue Dashboard
    
  • HRCXIGPRMdlEfcncy title: Predictive Routing - Model Efficiency Dashboard
    
  • HRCXIPredictiveABTstng title: Predictive Routing A/B Testing Report
    
  • HRCXIGPRAgntOcpncy title: Predictive Routing Agent Occupancy Dashboard
    
  • HRCXIPredictiveDtl title: Predictive Routing Detail Report
    
  • HRCXIPredictiveOprtnl title: Predictive Routing Operational Report
    
  • HRCXIPredictiveQStat title: Predictive Routing Queue Statistics Report
    

• HRCXIQueuesReports title: Queues reports
  
  • HRCXIAbndnDly title: Abandon Delay Report
    
  • HRCXIIxnTrfficGrp title: Interaction Traffic Group Report
    
  • HRCXIIxnTrffic title: Interaction Traffic Report
    
  • HRCXIQuOutln title: Queue Outline Report
    
  • HRCXIQuSmry title: Queue Summary Report
    
  • HRCXISpdOfAccptHrs title: Speed Of Accept (hours) Report
    
  • HRCXISpdOfAccptScnds title: Speed Of Accept (seconds) Report
    

• HRCXITaskRoutingReports title: Task Routing dashboards
  
  • HRCXITskRtngAgentDshbrd title: Agent Task Dashboard
    
  • HRCXITskRtngTskVmDshbrd title: Task Volume Dashboard