Administrator Table of Contents Page

Designer title: Designer

• GetStarted title: Getting Started
  
  • UserInterface title: User Interface
    
  • Security title: Permissions and Access
    
  • AppStruc title: Application Workflow
    
  • Variables title: Variables
    
  • SavePublish title: Saving and Publishing Your Application
    
• ApplicationsBar title: Applications
  
• SharedModulesBar title: Shared Modules
  
• MediaResources title: Media Resources
  
• DigitalResourcesBar title: Digital Resources
  
• SpeechGrammarsBar title: Grammars & Bots
  
• BusinessObjectsBar title: Business Controls
  
  • EmergencyFlags title: Emergency Flags
    
  • DesBusinessHours title: Business Hours
    
  • SpecialDays title: Special Days
    
  • DataTables title: Data Tables
    
• AdminBar title: Admin
  
  • Partitions title: Partitions
    
• Blocks title: Using Blocks
  
• LogicCtrlBlocks title: Logic and Control Blocks
  
  • AssignVar title: Assign Variables Block
    
  • ChangeLang title: Change Language Block
    
  • ClickToCall title: Click-to-Call-In Match Block
    
  • GoTo title: Go To Block
    
  • Return title: Return Block
    
  • Segmentation title: Segmentation Block
    
  • SharedMod title: Shared Module Block
    
  • TerminateCall title: Terminate Call Block
    
  • TerminateChat title: Terminate Block (Digital)
    
• UserIntBlocks title: User Interaction Blocks
  
  • BotBlock title: Bot Block
    
  • Menu title: Menu Block
    
  • MenuOption title: Menu Option Block
    
  • PlayMessage title: Play Message Block
    
  • RecordCall title: Record Block
    
  • RecordUtterance title: Record Utterance block
    
  • UserInput title: User Input Block
    
  • AutomatedMessage title: Automated Message Block
    
  • ChatMessage title: Chat Message Block
    
  • ChatCustomMessage title: Chat Custom Message Block
    
  • ChatTranscript title: Send Chat Transcript Block
    
  • GetChatTranscript title: Get Chat Transcript Block
    
  • SendEmail title: Send Email Block
    
• BusinessCtrlBlocks title: Business Controls Blocks
  
  • BusinessHrs title: Business Hours Block
    
  • DataTable title: Data Tables Block
    
  • Emergency title: Emergency Block
    
  • SpecialDay title: Special Day Block
    
• RoutingBlocks title: Routing Blocks
  
  • QueryVQs title: Query VQs Block
    
  • RouteAgent title: Route Agent Block
    
  • RouteCall title: Route Call Block
    
    • RoutingAlgorithms title: Routing Algorithms
      
  • Route title: Route Digital Block
    
  • StartTreatment title: Start Treatment Block
    
  • Transfer title: Transfer Block
    
  • VoiceMail title: Voice Mail Block
    
  • PredictiveRouting title: Predictive Routing Block
    
• DataBlocks title: Data Blocks
  
  • CallData title: Call Data Block
    
  • Statistic title: Statistic Block
    
  • TxnList title: Transaction List Block
    
• ExtServBlocks title: External Services Blocks
  
  • CustomService title: Custom Service Block
    
  • HTTPREST title: HTTP REST Block
    
• ReportingBlocks title: Reporting Blocks
  
  • Activity title: Activity Block
    
  • Milestone title: Milestone Block
    
  • Debug title: Debug Block
    
• CallbackBlocks title: Callback Blocks
  
  • CallbackRecord does not exist. Click to create CallbackRecord in Julie
    
  • CallbackV2 title: Callback V2
    
  • CallbackASAP title: Book ASAP Callback V2
    
  • CallbackSched title: Book Scheduled Callback V2
    
  • CallbackAvail title: Callback Availability V2
    
  • CallbackCancel title: Cancel Callback V2
    
  • CallbackExisting title: Check for Existing Callback V2
    
  • ValidatePhoneNumber title: Validate Phone Number Block
    
  • CallbackVqWatermark title: Callback VQ Watermark Block
    
• SurveyBlocks title: Survey Blocks
  
  • Survey title: Setup Survey Block
    
• AnalyticsBar title: Designer Analytics
  
  • ManageDash title: Dashboard management
    
  • SummaryDash title: Summary
    
  • AppDetailsDash title: Application Details
    
  • DurationsDash title: Durations
    
  • DataTablesDash title: Data Tables
    
  • SpikesDash title: Spikes
    
  • HeatmapsDash title: Heatmap
    
  • PathDash title: Path
    
  • SankeyDash title: Sankey Path Analysis
    
  • SunburstDash title: Sunburst Path Analysis
    
  • InputsDash title: Inputs
    
  • SurveysDash title: Surveys
    
  • ExtServDash title: External Services
    
  • RoutingDash title: Routing Analysis
    
  • BusCtrlDash title: Business Control Dashboard
    
  • SDRDash title: Session Detail Records
    
  • SdrRef title: Session Detail Record (SDR) Fields Reference