9.1.001.07
Genesys Hub Plug-in for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 06/26/19 | General | Under Shipping Control | X |
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What's New
This release contains the following new features and enhancements:
- Agents can now view the videos (mp4), audio files (amr, mp3, aac, m4a, ogg, opus, oga), and documents (pdf, doc, docx, ppt, pptx, xls, xlsx) attached in the incoming messages. (MSGA-2112, MSGA-2109, MSGA-1909, MSGA-1907)
- A new button, Create new session, is added to the WhatsApp Interaction view to allow agents to create a new outbound session when the current session is disconnected. (MSGA-2064)
- Support for ClickOnce deployment and silent install/uninstall. (MSGA-1944)
- Agents can now view location information in the incoming WhatsApp messages. (MSGA-1911)
- An agent, for example agent A, can now invite another agent (agent B) to join agent A’s current Apple Business Chat session through a conference. (MSGA-1894)
- An agent can now transfer an Apple Business Chat interaction to another agent. (MSGA-1892)
- Agents can initiate an outbound Apple Business Chat session with a past contact from the My History view. (MSGA-1168)
Resolved Issues
This release contains the following resolved issues:
The plugin no longer delays for up to 30 seconds while displaying WhatsApp interactions in Workspace Desktop Edition. (MSGA-2146)
The plugin no longer displays an error message if an agent uses a standard response that includes plain text and HTML (and/or binary attachments). (MSGA-2144)
Upgrade Notes
No special procedure is required to upgrade to release 9.1.001.07.
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