9.1.001.07
Genesys Hub Plug-in for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 06/26/19 | General | Under Shipping Control | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Support for WhatsApp inbound and outbound videos (mp4), audio files (amr, mp3, aac, m4a, ogg, opus, oga), and documents (pdf, doc, docx, ppt, pptx, xls, xlsx). (MSGA-2112, MSGA-2109, MSGA-1909, MSGA-1907)
- A new button, Create new session, is added to the WhatsApp Interaction view to allow agents to create a new outbound session when the current session is disconnected. (MSGA-2064)
- Agents can now view location information in the incoming WhatsApp messages. (MSGA-1911)
- An agent, for example agent A, can now invite another agent (agent B) to join agent A’s current Apple Business Chat session through a conference. (MSGA-1894)
- An agent can now transfer an Apple Business Chat interaction to another agent. (MSGA-1892)
- Agents can initiate an outbound Apple Business Chat session with a past contact from the My History view. (MSGA-1168)
Resolved Issues
This release contains the following resolved issues:
The plugin no longer delays for up to 30 seconds while displaying WhatsApp interactions in Workspace Desktop Edition. (MSGA-2146)
The plugin no longer displays an error message if an agent uses a standard response that includes plain text and HTML (and/or binary attachments). (MSGA-2044)
Upgrade Notes
Starting with release 9.1.001.07, functionality of Genesys Hub Plug-in for Workspace Desktop Edition and Apple Business Chat Plug-in for Workspace Desktop Edition are combined into Genesys Hub Plug-in for Workspace Desktop Edition. Follow the standard deployment procedure for Genesys Hub Plug-in for Workspace Desktop Edition.