Call Result Record Dashboard
The Call Result Record Dashboard contains data about call attempts..
Call Result Record records can contain data associated with one or more of the following fields:
| Field | Type | |
|---|---|---|
| id | keyword | |
| @timestamp | date | |
| @endtime | date | |
| ccid | keyword | |
| calluuid | keyword | |
| contact_info | keyword | |
| contact_info_type | keyword | |
| blockingRuleName | keyword | |
| duration | integer | |
| durationCall | integer | |
| durationACW | integer | |
| durationCPD | integer | |
| durationQueue | integer | |
| timeDialing | date | |
| timeClientRinging | date | |
| timeBadCallReleased | date | |
| timeClientPickedUp | date | |
| timeCPDFinished | date | |
| timeQueued | date | |
| timeAgentRinging | date | |
| timeAgentEstablished | date | |
| timeAMDiverted | date | |
| timeAbandoned | date | |
| timeAgentCallReleased | date | |
| callTime | date | |
| callResult | keyword | |
| dialingMode | keyword | |
| optimizationGoal | integer | |
| optimizationMethod | keyword | |
| listName | keyword | |
| campaignName | keyword | |
| campaignGroupName | keyword | |
| sessionuuid | keyword | |
| campaignTemplateName | keyword | |
| groupName | Keyword | |
| timezoneName | keyword | |
| timezoneNameCME | keyword | |
| timezoneOffset | integer | |
| agentLoginId | keyword | |
| scheduledTime | date | |
| recordType | keyword | |
| recordStatus | keyword | |
| voiceTransferDestination | keyword | |
| countryCode | keyword | |
| clientCountryCode | keyword | |
| areaCode | keyword | |
| deviceTimezone | keyword | |
| disposition | keyword | |
| postalCode | keyword | |
| userData | object |
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