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Information on supported hardware and third-party software is here:
All Genesys software is © Copyright 2019 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
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Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
The following information applies to Genesys 8.1.x software and is important for you to note.
In the 8.1.1 release, SIP Server and SIP Proxy implemented the operational statistic query through Local Control Agent (LCA) functionality (see the operational-stat-timeout option description in the SIP Server Deployment Guide). This functionality requires Management Framework 8.1.2 or later.
On the Windows platform, LCA sometimes did not respond to requests from Solution Control Server because LCA was waiting for a response to its Windows Management Instrumentation (WMI) query for performance data.
Starting with LCA version 8.5.100.09, the WMI response time interval can be configured for LCA to provide timely handling of requests from Solution Control Server. See release notes for LCA version 8.5.100.09 for details on the LCA configuration option.