Predictive Route DataCfg:default:platform-api-key

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Published Option

platform-api-key

Default Value: No default value
Valid Values: Any valid Predictive Routing API key
Changes Take Effect: After restart

Specifies an access key that is used by the ActivatePredictiveRouting subroutine in URS to access the Genesys Predictive Routing API. To obtain the value of this option, open the Accounts tab in the Predictive Routing user interface and click the name of your account. The API key field appears on the Account configuration window. For details, see Configuring Accounts in the Genesys Predictive Routing Help.

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