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Published Option
join
Default Value: No default value
Valid Values: a comma-separated list of section names containing dataset configurations
Changes Take Effect: After 15 min timeout
Specifies the list of the Datasets of the "agents", "customers", or "outcomes" types to join with the current "interactions" Dataset prior to upload to the GPR Core Services platform.
This join can be inner or outer depending on the value of the join-type option configured in the same section.
The following examples show what you join depending on the value or values specified for this option:
- agents - Joins interaction data obtained from Genesys Info Mart with agent information uploaded from Genesys Info Mart or from a CSV file.
- customers - Joins interaction data obtained from Genesys Info Mart with customer information uploaded from a CSV file.
- fcr - Joins interaction data obtained from Genesys Info Mart with first call resolution (FCR) interaction outcome data provided in a CSV file. For this value to be valid, you must have configured dataset-fcr and schema-fcr sections.
- agents, customers - Joins interaction data obtained from Genesys Info Mart with the data from the Agents and Customer profiles.
- agents, customers, fcr - Joins interaction data obtained from Genesys Info Mart with the data from the the Agents and Customer profiles and the FCR interaction outcome data.
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