In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
- In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.) THIS BULLET DISPLAYS ONLY IN THE MSSQL AND CLOUD PDMs.
Table AGENT_LOCATION
Description
Writer's Note: New table. Please review the entire page.
This dimension table records geographical locations of agents for both voice and multimedia login sessions. Each row describes one location as reported for a given agent login session. Because a voice login session and a multimedia login session for the same agent are reported separately from different data sources, the location values might differ for voice and multimedia media types.
Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.
Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| AGENT_LOCATION_KEY | Oracle: NUMBER(10) MSSQL: int PostgreSQL: integer |
X | X | ||
| TENANT_KEY | Oracle: NUMBER(10) MSSQL: int PostgreSQL: integer |
X | X | ||
| AGENT_LOCATION_STRING | Oracle: VARCHAR2(255 CHAR) MSSQL: nvarchar(255) PostgreSQL: varchar(255) |
X | |||
| CREATE_AUDIT_KEY | Oracle: NUMBER(19) MSSQL: numeric(19) PostgreSQL: numeric(19) |
X | X |
AGENT_LOCATION_KEY
The primary key of this table and the surrogate key that is used to join this dimension to the fact tables.
TENANT_KEY
The surrogate key that is used to join the TENANT dimension to the fact tables.
AGENT_LOCATION_STRING
Modified: 8.5.014.34 (in Microsoft SQL Server, data type changed from varchar to nvarchar in single-language databases)
The value reported by SIP Server or Interaction Server for the voice or multimedia login session, respectively.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.
Index List
| CODE | U | C | Description |
|---|---|---|---|
| I_AGENTLOC_LOCATION | X | Ensures that the combinations of values that are stored in the dimension table are unique. |
Index I_AGENTLOC_LOCATION
| Field | Sort | Comment |
|---|---|---|
| TENANT_KEY | Ascending | |
| AGENT_LOCATION_STRING | Ascending |
Subject Areas
No subject area information available.
References
The summary List of References will include the following entries for this table or view:
| Child Table/View | Child Table/View Column | Parent Table/View | Parent Table/View Column |
|---|---|---|---|
| AGENT_LOCATION | CREATE_AUDIT_KEY | CTL_AUDIT_LOG | AUDIT_KEY |
| AGENT_LOCATION | TENANT_KEY | TENANT | TENANT_KEY |