8.5.014.18
Genesys Info Mart Test Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 10/17/19 | Update | X | X | X | X |
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What's New
This release contains the following new features and enhancements:
- Predictive Routing reporting enhancements--Two new columns, VQ_GUID and VQ_RESOURCE_KEY, have been added to the GPM_FACT table. Information about virtual queues (VQs) that participate in Predictive Routing can be made available by joining GPM_FACT to MEDIATION_SEGMENT_FACT by using the new columns. (GIM-12488)
- Database schema enhancements--Two new dimension tables, USER_DATA_GEN_DIM_1 and USER_DATA_GEN_DIM_2, have been added to the Info Mart schema to store out-of-box user data for internal use. Corresponding keys, USER_DATA_GEN_DIM_KEY_1 and USER_DATA_GEN_DIM_KEY_2, have been added to the IRF_USER_DATA_KEYS table, accordingly. (GIM-12482)
- A new configuration option, *ixn-data-limit* in the *[gim-transformation]* section, improves Genesys Info Mart handling of scenarios with excessive numbers of G_CALL, G_PARTY, G_PARTY_HISTORY, G_VIRTUAL_QUEUE, G_ROUTE_RESULT and G_ROUTE_RES_VQ_HIST records, by limiting the number of such records per INTERACTION_FACT record. A log message, 55-20106, is generated when there are excessive numbers of these records.
Previously in such scenarios, an OutOfMemory error could occur. (GIM-12479)
- Reporting on agent location--A new dimension table, AGENT_LOCATION, records locations of agents for both voice and multimedia login sessions. A new column, AGENT_LOCATION_KEY, in the SM_RES_SESSION_FACT table indicates the agent's location for the summarized resource session, by agent and media type. The AGENT_LOCATION_KEY is a surrogate key that is used to join the SM_RES_SESSION_FACT to the AGENT_LOCATION dimension, thereby identifying a specific agent location. Interaction Concentrator release 8.1.514.27 is required to provide the location data from SIP Server and Interaction Server releases that support this functionality. (GIM-12407)
- Enhanced operating environment support — See the Genesys Info Mart page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported environments and databases.
Resolved Issues
This release contains the following resolved issues:
On Microsoft SQL Server deployments, the maintenance job now runs successfully in scenarios where there are hypothetical indexes in the database. Previously in such scenarios, the maintenance job could fail with an error message similar to the following: _SQLServerException: Index 'hypothetical-index-name' on table 'table-name' (specified in the FROM clause) does not exist_
If you encounter such an error, contact Genesys Customer Care for assistance. (GIM-12451)
In scenarios where the extraction job fails, Genesys Info Mart no longer incorrectly moves the High Water Mark. Previously, when the extraction job ran following a failed extraction, Genesys Info Mart sometimes moved the High Water Mark further than available data, causing available data to be lost. (GIM-12442)
Genesys Info Mart no longer rounds data to the nearest whole integer in the AGENT_SCORE, GLOBAL_SCORE, MEDIAN_SCORE, MAX_SCORE, MIN_SCORE, DEFAULT_SCORE, and ADJUSTED_SCORE columns of the GPM_FACT table. Previously, when calculating values for these columns, Genesys Info Mart rounded the fractional part of the values to the nearest integer. (GIM-12441)
The Genesys Info Mart Installation Package (IP) now installs correctly in deployments that use OpenJDK. Previously in some scenarios, the installation failed with an error similar to the following: _The target computer does not meet the following mandatory requirements:_
_1. Java Development Kit (JDK), version 1.7.0_0 or higher, must be installed._ (GIM-12436)
The Genesys Info Mart Installation Package (IP) now installs correctly when running on Linux in Silent mode. Previously, Silent mode installation could fail, with an error message containing a string similar to the following:
_Error=Section License was not found._ (GIM-12432)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.