Predictive Route DataCfg:default-predictor:initial-threshold-timeout

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

initial-threshold-timeout

Default Value: 0
Valid Values: (integer) 0 - <max>
Changes Take Effect: On the next interaction processed

Defines a timeout, in seconds, during which the isAgentScoreGood URS callback function uses an initial minimum agent score, defined by the [default-predictor].score-base-threshold option, to match agents to an interaction. After this timeout expires, the minimum score required to allow an agent to handle the interaction is gradually decreased.

Draft Option

No draft option