OC Server:OCServer:on-asm-overdial

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Published Option

on-asm-overdial

Default Value: drop
Valid Values: transfer or drop
Changes Take Effect: Immediately

Defines OCS's behavior in Progressive ASM and Predictive ASM dialing modes in a VoIP environment when an outbound call cannot be bridged immediately to an established engaging call.

If configured as drop, the outbound call is dropped, optionally with an announcement (see asm_drop_announcement_data and asm_drop_am_announcement_data).

If configured as transfer, OCS attaches the GSW_ASM_OVERDIAL=1 key-value pair to the outbound call and uses single-step transfer to deliver the call to the Voice Transfer Destination as defined by the Campaign Group configuration. However, no announcement will be played, even if the announcement options are configured.

If the transfer attempt returns any errors, OCS drops the outbound call and finalizes the record.

(The GSW_ASM_OVERDIAL key-value pair can be used in the routing strategy to distinguish overdialed outbound calls and process them in a separate logical branch of the strategy.)

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