Outbound Contact Server:OCServer:predictive min overdial rate

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Published Option

predictive_min_overdial_rate

Default Value: No default value
Valid Values: Number between 0 and 100 in decimal format (for example, 1.5)
Changes Take Effect: Immediately
Introduced: 8.1.510.05
Related Links: predictive_max_overdial_rate

Configuration Level: Campaign Group, Application
Logical Groups: Predictive Algorithm, Dialing Regulations

Specifies the lower threshold of the overdial rate at which OCS switches the dialing mode from Progressive back to Predictive. If the real overdial rate later rises above this value, the dialing mode remains Predictive until the rate passes the level set by predictive_max_overdial_rate.

This option can be used only after the predictive_max_overdial_rate option has switched the dialing mode from Predictive to Progressive.

If this option is not set, is set to 0 (zero), or is set to a value greater than the value of predictive_max_overdial_rate, OCS ignores this option.

Warning: Using the predictive_min_overdial_rate option might significantly reduce the Busy Factor because it delays switching the dialing mode from Progressive back to Predictive.

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