Enterprise Workload Management

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What It Offers

Depending on the option you chose, the Genesys Enterprise Workload Management Business Solution offers:

• Automated distribution of the workload with your processes
• Reporting on workload KPI’s
• Forecast, schedule and intraday management functions
• Root cause reporting

Additionally

• Historical + Real Time Reporting with Analytics
• Resource Planning, Forecasting & Scheduling
• Skills Management

…

Helpful Links

Training

• Add link to training contact page, or?

Support

• Add link to support contact?

Release Note

• Will there be a Release Note?

Find technical documentation related to Enterprise Workload Management

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• Deployment Guide
• User's Guide

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• Active Recording
• User Guide

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What Else?

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