eServices Test Landing Page

This is a test landing page to experiment with the new readme format.

eServices

What is eServices?

eServices (called Multimedia in release 8.0.0 and earlier) is a platform on which you can assemble a coordinated suite of components that processes, manages, and archives customer/agent interactions in the media of your choice, including social media. This documentation set should give you most of the information you need in order to deploy and use eServices.

READ: New in 8.1 Releases | Readme Notes

Helpful Links

Release Notes

Release Notes 8.1.x

International Release Notes

International Release Notes 8.1.x

International Help Files

International Help Files 8.1.x

CD Readmes

CD Readmes 8.1.x

Release Advisory

eServices 8.1.x Release Advisory

Wizard Advisory

eServices 8.1.x Wizard Advisory

Other eServices Information

SMS Delivery Report Sample Business Process

Current documentation set for eServices 8.1

Deployment Guide

Find information about architecture, components, and procedures for deploying eServices in your contact center.

Reference Manual

Find information on eServices configuration options and on field codes used in standard responses.

Web API Client Developer's Guide

Learn how to customize the sample web pages that illustrate eServices functionality.

Social Media Solution Guide

Learn how to use Genesys Social Messaging.

eServices Administrator's Guide

Get recommendations for monitoring and adjusting your eServices configuration.

eServices Knowledge Manager User's Guide

Find information about Genesys Knowledge Management and Genesys Content Analyzer.

eServices Integrated Capture Points Guide

Learn about configuring and using the capture points that are integrated into Interaction Server.

Interaction Properties Reference Manual

Learn about the key-value pairs that represent properties of eServices interactions.

Multi-tenancy and Load Balancing Guide

Learn about configuring multi-tenant environments and setting up load balancing among multiple server instances.

eServices 8.1 Help

Learn about the user interfaces provided with eServices.

eServices Readmes

[+] Social Messaging Mgmt 8.1.4 Readme

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Helpful Links

Release Notes

Release Notes 8.0.x

International Release Notes

International Release Notes 8.0.x

CD Readmes

CD Readmes 8.0.x

Release Advisory

Release Advisory 8.0.x

Wizard Advisory

Wizard Advisory 8.0.x

Current documentation set for eServices (Multimedia) 8.0

Deployment Guide

Find information about architecture, components, and procedures for deploying eServices in your contact center.

Reference Manual

Find information on eServices configuration options and on field codes used in standard responses.

User's Guide

Learn the concepts, terminology, and procedures relevant to eServices.

Web API Client Developer's Guide

Learn how to customize the sample web pages that illustrate eServices functionality.

Social Media Solution Guide

Learn how to use Genesys Social Messaging.

eServices 8.0 Help

Learn about the user interfaces provided with eServices.

Helpful Links

Release Notes

Release Notes 7.6.x

International Release Notes

International Release Notes 7.6.x

CD Readmes

CD Readmes 7.6.x

Release Advisory

Release Advisory 7.6.x

Wizard Advisory

Wizard Advisory 7.6.x

Current documentation set for Multimedia 7.6

Deployment Guide|Find information about architecture, components, and procedures for deploying Multimedia in your contact center.

Reference Manual

Find information on Multimedia configuration options and on field codes used in standard responses.

User's Guide

Learn the concepts, terminology, and procedures relevant to Multimedia.

Web API Client Developer's Guide

Learn how to customize the sample web pages that illustrate Multimedia functionality.

Selected Conceptual Data Models for the UCS Database

Learn about the structure of the Universal Contact Server database.

eServices 7.6 Help

Learn about the user interfaces provided with Multimedia.

Helpful Links

Release Notes

Release Notes 7.5.x

International Release Notes

International Release Notes 7.5.x

CD Readmes

For this release, product readmes are available on the Product CD.

Release Advisory

Release Advisory 7.5.x

Wizard Advisory

Wizard Advisory 7.5.x

Current documentation set for Multimedia 7.5

Deployment Guide

Find information about architecture, components, and procedures for deploying Multimedia in your contact center.

Reference Manual

Find information on Multimedia configuration options and on field codes used in standard responses.

User's Guide

Learn the concepts, terminology, and procedures relevant to Multimedia.

Web API Client Developer's Guide

Learn how to customize the sample web pages that illustrate Multimedia functionality.

Selected Conceptual Data Models for the UCS Database

Learn about the structure of the Universal Contact Server database.

Open Media Interaction Models Reference Manual

Study models of how the components of Multimedia work together by exchanging messages.

Multimedia 7.5 Help

Learn about the user interfaces provided with Multimedia.

Helpful Links

Release Notes

Release Notes 7.2.x

International Release Notes

International Release Notes 7.2.x

CD Readmes

For this release, product readmes are available on the Product CD.

Release Advisory

Multimedia Release Advisory

Wizard Advisory

Multimedia Wizard Advisory

Current documentation set for Multimedia 7.2

Deployment Guide

Find information about architecture, components, and procedures for deploying Multimedia in your contact center.

Reference Manual

Find information on Multimedia configuration options and on field codes used in standard responses.

User's Guide

Learn the concepts, terminology, and procedures relevant to Multimedia.

Web API Client Developer's Guide

Learn how to customize the sample web pages that illustrate Multimedia functionality.

Selected Conceptual Data Models for the UCS Database

Learn about the structure of the Universal Contact Server database.

Open Media Interaction Models Reference Manual

Study models of how the components of Multimedia work together by exchanging messages.

Multimedia 7.2 Help

Learn about the user interfaces provided with Multimedia.