Genesys Altocloud Developer's Guide

Track your web pages

Tracking snippet
Advanced tracking
GDPR requirements

JavaScript SDK

Web Tracking API

About the Web Tracking API

Enable web tracking

Collection methods

• Track a domain and its subdomains

• Track multiple domains

• Example of pageview tracking for a product page

Form Tracking API

About the Form Tracking API

Enable form tracking

Transform data before sending it

Sensitive form fields that are never tracked

Visitor Information Tracking API

About the Visitor Information Tracking API

Retrieve a visit's short ID

Retrieve visit information

Update a customer's data

• Update a customer's name

• Update a customer's email

• Update a customer's phone

Eventing API

About the Eventing API

Actions

• Consume an action

• Set an action's state

• Capture an action's update

Utility functions

About utility functions

serialize

dom - ready

debug

Appendix

Exclude URL query parameters

Track the URL fragment

Use a page's canonical URL

Integrate with an external system

Cookies used by Altocloud

How the tracking snippet works