Switch Support
Starting Version | Latest Version | CTI Link | Support (incl HA) | T-Servers Supported | Type of Support (TDM, IP, Hybrid) | Notes |
|---|---|---|---|---|---|---|
Alcatel OmniPCX Enterprise (OXE)/A4400 | ||||||
10.0 | 10.1 | CSTA II | 7.6.003.03+ | Alcatel A4400/OXE | Hybrid | Please refer to T-Server for Alcatel A4400/OXE Release Notes for SIP End Point support limitations. |
11.0 | 12.3 | CSTA II | 8.1+ | Alcatel A4400/OXE | Hybrid | R12.1 support is provided as of Alcatel patch level 13g. Please refer to T-Server for Alcatel A4400/OXE Release Notes for SIP End Point support limitations. |
Aspect ACD | ||||||
9.2 | 9.3 | Data Interlink Version 6 | 7.6+ | Aspect ACD | Hybrid | |
9.3 | 9.4 | Data Interlink Version 8 | 8.0.1+ | Aspect ACD | Hybrid | |
UCM 11.5 | UCM 11.5 | JTAPI 11.5 (1.10000)-1 | 8.1.202.12 | Cisco Unified Communications Manager | IP | |
UCM 12.0 | UCM 12.0 | JTAPI 12.0 (1.10000)-1 | 8.1.500.14+ | Cisco Unified Communications Manager | IP | |
5.x | 7.5 | Avaya Aura Contact Center 6.1 ( 6.1) | 8.0.1+ | Nortel Communication Server 1000 with SCCS/MLS | Hybrid | |
7.5 | 7.5 | Avaya Aura Contact Center 6.2 (AACC 6.2) | 8.1+ | Nortel Communication Server 1000 with SCCS/MLS | Hybrid | |
SCAI 21 | SCAI 21 | SCAI | 8.0+ | Nortel Communication Server 2000/2100 | Hybrid | 1 HA proxy component per link is required. HA Proxy is not required for HA when using TCP link if the switch supports dual links. |
R16/30-100 | R16/30-100 | OAI/ACD Rev IV | 7.1.007.01+ | NEC NEAX/APEX | IP | |
R18/30-100 | R18/30-100 | OAI/ACD Rev IV | 7.2+ | NEC NEAX/APEX | IP | |
R19/30-100 | R20/30-100 | OAI/ACD Rev IV | 7.5+ | NEC NEAX/APEX | IP | |
SV 8500 S02 | SV 8500 S02 | - | 8.0+ | NEC NEAX/APEX | IP | |
SV 8500 S03 | SV 8500 S07 | - | 8.1+ | NEC NEAX/APEX | IP | |