use-action-filters
Section: default-predictor
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Note: In a hybrid environment, this option should always be set to false.
- true - URS uses a skill expression or Agent Group names taken from the action_filters field in the scoring request.
- false - URS checks with the Stat Server for the target list of agents, as specified in the login-status-expression option, and adds the target Agent IDs to the scoring request.
Note: If [default-predictor].login-status-expression is set to &(loginStatus=4|loginStatus=9), indicating that the agents who are in the Ready state or ACW state (for voice calls) are the designated target agents, then the GetActionFilters subroutine uses a custom statistic called RStatGPRAgentsReadyOrACWvoice. This custom statistic is provided in the object.kvlt file in the URS Strategy Subroutines IP.
9.0.016.00
Predictive Routing - URS Strategy Subroutines Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 12/20/19 | General | Under Shipping Control | X |
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Releases Info
Product Documentation
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What's New
This release includes the following new features and improvements:
- Documentation for this and all subsequent releases has been moved to the following locations:
- The URS Strategy Subroutines are now delivered as ZCF files. For more information and updated deployment instructions, see Deploy the URS Strategy Subroutines.
- Genesys Predictive Routing (GPR) does not support custom subroutines in hybrid deployments (that is, deployments that combine components delivered in Genesys Engage Cloud and on-premises).
- Action filtering is now done exclusively by URS. As a result, the use-action-filters configuration option must be set to false. See use-action-filters for more information.
- The following new KVPs are now attached to user data and are stored in the Genesys info Mart database:
- gpmVQDBID
- gpmVQGUID
- In addition, the following KVPs are attached to EventUserEvent data if they are present, although they are not generated by GPR. See Integrate with Genesys reporting for all GPR KVPs.
- CustomerID
- ServiceType
Resolved Issues
This release contains The following resolved issues:
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Upgrade Notes
No special procedure is required to upgrade to release 9.0.016.00.