user Table of Contents Page

Welcome title: Genesys Administrator Extension Help

CoreFeatures title: Interface Overview

• LoginandPassword title: Login and Password
  
• UserInterface title: User Interface
  
• Preferences title: Profile Menu
  
• CustomLinks title: Adding Links to the Navigation Bar
  
• Plugins title: Plug-In Management
  
• CLC title: Using the Command Line Console (CLC)
  

DashSystem title: System Dashboard

Agents title: Agents

• ImpExp title: Bulk Import/Export of Agent Data
  
• BulkSkills title: Bulk Assignment of Skills to Agents
  
• History title: History Window
  

ConfigMgmt title: Configuration Manager

• RomEm title: Read Only Mode and Emergency Mode
  
• ProvAids title: Provisioning Aids
  
  • BulkObj title: Bulk Provisioning of Configuration Objects
    
  • BulkOpt title: Bulk Provisioning of Configuration Options
    
  • OptionMgmt title: Managing Configuration Options for Multiple Objects
    
  • ConnectionMgmt title: Managing Connections for Multiple Applications
    
  • cloning title: Cloning
    
  • BulkChangeSets title: Bulk Change Sets
    
• objSearch title: Searching for Configuration Objects
  
• CMAccounts title: Accounts
  
  • CfgAccessGroup title: Access Groups
    
  • CfgAgentGroup title: Agent Groups
    
  • CfgPerson title: Users (Persons)
    
  • CfgRole title: Roles
    
  • CfgSkill title: Skills
    
  • CapacityRules title: Capacity Rules
    
• CMEnvironment title: Environment
  
  • CfgAppPrototype title: Application Templates
    
  • CfgApplication title: Applications
    
  • CfgAlarmCondition title: Alarm Conditions
    
  • CfgHost title: Hosts
    
  • CfgScript title: Scripts
    
  • CfgSolution title: Solutions
    
  • CfgTenant title: Tenants
    
  • CfgTimeZone title: Time Zones
    
• CMSwitching title: Switching
  
  • CfgAgentLogin title: Agent Logins
    
  • CfgDN title: DNs
    
  • CfgDNGroup title: DN Groups
    
  • CfgIVR title: IVRs
    
  • CfgIVRPort title: IVR Ports
    
  • CfgPlace title: Places
    
  • CfgPlaceGroup title: Place Groups
    
  • CfgSwitch title: Switches
    
  • CfgPhysicalSwitch title: Switching Offices
    
• CMRouting title: Routing/eServices
  
  • MediaResources title: Audio Resources (Configuration Manager)
    
  • CfgEnumerator title: Business Attributes
    
  • CfgEnumeratorValue title: Business Attribute Values
    
  • CfgObjectiveTable title: Objective Tables
    
  • CfgStatDay title: Statistical Days
    
  • CfgStatTable title: Statistical Tables
    
  • CfgTransaction title: Transactions
    
  • CfgVoicePrompt title: Voice Prompts
    
• CMDesktop title: Desktop
  
  • CfgActionCode title: Action Codes
    
• CMVoicePlatform title: Voice Platform
  
  • CfgGVPIVRProfile title: Voice Platform Profiles
    
• CMOutbound title: Outbound
  
  • CfgCallingList title: Calling Lists
    
  • CfgCampaign title: Campaigns
    
  • CfgCampaignGroup title: Campaign Groups
    
  • CfgField title: Fields
    
  • CfgFilter title: Filters
    
  • CfgFormat title: Formats
    
  • CfgTableAccess title: Table Access
    
  • CfgTreatment title: Treatments
    

SolutionDeployment title: Solution Deployment

• InstallationPackages title: Installation Packages
  
• IPDeployments title: Deployed IPs
  
• SolutionPackageDefinitions title: Solution Definitions
  
• DeployedSolutions title: Deployed Solutions
  
• Privileges title: Privileges
  

OperationalParameterManagement title: Operational Parameter Management

• Parameters title: Parameters
  
• ParameterGroups title: Parameter Groups
  
• ParameterGroupTemplates title: Parameter Group Templates
  

ARMOverview title: Audio Resource Management

CentLog title: Centralized Logs

TShoot title: Troubleshooting GAX