Changes from 8.1 to 9.0
The following table on page 55 lists all changes to common configuration options between release 8.1 and the latest 9.0 release.
Comments or questions about this documentation? Contact us for support!
Genesys Engage
- System Guides / Release Notes / Other
- Best Practices and White Papers
- Genesys Configuration Options
- Genesys Glossary
- Genesys Use Cases
- Release Notes
- System-Level Guides
- Genesys Engage cloud
- Genesys Engage cloud
- Designer
- Genesys Portal
- Desktops and Gplus Adapters
- Composer
- Genesys Agent Scripting
- Genesys Desktop
- Genesys Rules System
- Genesys Softphone
- Gplus Adapters
- Interaction Workspace
- Web Services and Applications
- Workspace Desktop Edition
- Workspace Web Edition
- Framework
- Genesys Administrator
- Load Distribution Server
- Management Framework
- Multimedia Connector for Skype for Business
- SIP Cluster
- SIP Feature Server
- SIP Server
- SIP Voicemail
- T-Servers
- Digital
- Genesys Engage Digital (eServices)
- Genesys Callback
- Genesys Co-browse
- Genesys Widgets
- Genesys Web Engagement
- Genesys WebRTC Service
- intelligent Workload Distribution
- Knowledge Center
- Universal Contact Server
- Outbound
- CX Contact
- Engage
- Genesys SMS Aggregation Service
- Outbound Contact
- Outbound Contact Expert
- Reporting and Analytics
- CC Analyzer/CCPulse+
- Genesys Customer Experience Insights
- Genesys Info Mart
- Genesys Interactive Insights
- Interaction Concentrator
- Genesys Predictive Routing
- License Reporting Manager
- Pulse
- Pulse Advisors
- Performance Management Advisors
- Real-Time Metrics Engine
- Reporting and Analytics Aggregates
- Reporting Templates
- Routing
- Composer
- Orchestration Server
- Universal Routing
- SDKs
- Genesys Interaction SDK
- Genesys Mobile Engagement
- Genesys SDKs
- Platform SDK
- Simulator Test Toolkit
- SIP Endpoint SDK
- Support
- Genesys Care (Support)
- Voice Self Service
- Composer
- Genesys Intelligent Automation
- Genesys Voice Platform
- IVR Interface Option
- Workforce Engagement Management
- Genesys Interaction Recording
- Genesys Skills Management
- Genesys Performance DNA
- Genesys Training Manager
- Genesys Interaction Analytics (GIA)
- Genesys Decisions
- Workforce Management
- Other Products
- Context Services
- Conversation Manager
- Cloud CTI
- Decisions
- Genesys Quality Management
- Microsoft Skype for Business
- Social Engagement
- UC Connector
- CX Evolution
- EX Engage Connector