[dbclient] Section

This section must be called dbclient.

utf8-ucs2

Default Value: false
Valid Values: true, false
Changes Take Effect: At startup

This option applies only if you are working with an MS SQL Log Database that has been initialized as a multi-language database. MS SQL uses UCS-2 encoding instead of UTF-8. Setting this option to true forces the transcoding of UTF-8 to UCS-2 encoding before writing to the MS SQL database, and the transcoding of UCS-2 to UTF-8 encoding after reading from the database. Therefore, the MS SQL database is able to work with other components encoded using UTF-8.

Important

Set this option in Genesys Administrator, at the following location:
Database Access Point Application object > Configuration tab > UTF-8 for MSSQL field.