Genesys Predictive Routing
Note: Not all changes listed below may pertain to your deployment.
January 14, 2020 (9.0.016.07)
What's New
PRR-5350 Profile limits: Allow updating profiles after limit has been reached In the previous release we set limits on how many agents and customers could be inserted per account. The limits were 20 000 for agents and 20 mln for customers. There was no possible to do any updates on the inserted records. In the release 9.0.016.07 we implemented this functionality. So, now, when limits are reached, we disallow additional inserts, but allow updates of the existing records.
December 20, 2019 (9.0.016.00)
What's New
Initial release
- The Genesys Predictive Routing (GPR) Core Services platform (also known as AI Core Services) is now available in Genesys PureEngage Cloud. It provides the following functionality:
- Account and user configuration
- Predictors and Models
- Agent Scoring
- Analysis Reports (the Feature Analysis and Agent Variance Reports)
- The GPR application
- The GPR API
- The Dataset Trend tab has been reconstructed to make the information clearer and more intuitive. The Dataset Details tab has been removed.
Consult the following documentation for help using the Core Platform functions:
Use of GPR requires on-premises components as well. Consult the following documentation for information about these components:
- Predictive Routing Deployment and Operations Guide
- Predictive Routing Configuration Options
- Data Loader Release Note
- URS Strategy Subroutines Release Note
Known Issues
- The links to the Help from the GPR web application point to an older version of the Help, which contains outdated information about the available controls and functionality. Click Predictive Routing Help for the updated Help file.
- If a scoring request contains more than 1,000 agents, the GPR Core Services Platform returns an error response with the http status code 403: {"ok": false, "error": "Number of agents per score request more than limit 1000"}. (PRR-5824)