oneguide Table of Contents Page

Predictive Routing Deployment and Operations

Welcome title: Welcome to the Deployment and Operations Guide
quickStart title: R--Quick Start
newFeatures title: R--New Features Log
codeSamples title: Code Samples
preReqs title: System Requirements, Pre-Requisites, and Planning

• envPrereqs title: R--System Requirements and Interoperability
  
• architecture title: R--Architecture and Security
  
• thirdParty title: R—Introduction to Key Third-Party Software
  
• sizing title: Sizing Guide
  
• dataReqs title: R—Prepare Your Data
  
• encodings title: Appendix: Supported Encodings
  

deploy title: Install and Configure Predictive Routing

• cfgJop title: R--Deploy AI Core Services on a Single Host
  
• HA title: R--Deploy in High Availability Environments
  
• scaling title: R--Scale AI Core Services
  
• cfgAsc title: R--Deploy Agent State Connector
  
• cfgOptions title: R--Configuration Options
  

startStop title: Start and Stop All GPR Components
agentScoring title: How Does GPR Score Agents?
routingInt title: Integrate with Genesys Routing

• ixnFlows title: Routing Scenarios Using GPR
  
• cfgSubroutines title: Deploy the URS Strategy Subroutines
  
• cfgComposerSubs title: R--Deploying the Composer Subroutines
  

GIMintegration title: Integrate with Genesys Reporting
ops title: Operations: Updating, Maintenance, Logging, Troubleshooting

• ASCops title: R--Agent State Connector Monitoring and Logging
  
• Logging title: AI Core Services Monitoring and Logging
  
• subsOps title: Strategy Subroutines Monitoring and Logging
  
• dbMaintenance title: Database Maintenance
  
• troubleshooting title: R—Troubleshooting
  

modelTesting title: Go In Depth: A/B Model Performance Testing

glossary title: GPR Glossary Terms (Internal Use-Not for Publication)
GDPR title: Handling Personally Identifiable Information in Compliance with General Data Protection Regulation (EU)