Release Notes - Genesys PureEngage Cloud (Services Level)
To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.
| PureEngage Cloud Component | Available Since | Latest Version |
|---|---|---|
| Agent Desktop v8.5 | November 5, 2019 | 8.5.202.67 |
| New Agent Desktop v9 | February 20, 2020 | 9.0.000.65 |
| Agent Setup | November 7, 2019 | 9.0.000.63 |
| PureEngage Cloud APIs | June 6, 2019 | |
| Callback | February 20, 2020 | 9.0.033.56 |
| Cloud Data Download Service | January 16, 2020 | 9.0.003.00 |
| Cloud intelligent Workload Distribution | February 20, 2020 | 9.0.000.42 |
| Co-browse | February 3, 2020 | 9.0.009.01 |
| CRM Gplus Adapters | March 12, 2018 | 8.5.202.23 |
| Gplus Adapter for Microsoft Dynamics 365 | January 17, 2020 | 9.0.0.0 |
| Gplus Adapter (V.9) for Salesforce Lightning | January 23, 2020 | 9.0.000.43 |
| CX Contact | August 23, 2019 | 9.0.000.15 |
| Designer | June 01, 2018 | 8.5.202.96 |
| New Designer | January 23, 2020 | 9.0.110.07 |
| Digital Channels | February 20, 2020 | 9.0.000.44 |
| Genesys Customer Experience Insights (CX Insights) | December 17, 2019 | 9.0.013.01 |
| Genesys Portal | April 10, 2017 | 8.5.000.17 |
| Genesys Predictive Routing | February 20, 2020 | 9.0.016.11 |
| GVP PaaS | December 21, 2018 | 9.0.0 |
| GVP Reporting | May 8, 2016 | 8.5.151.22 |
| IVR Administration | October 27, 2015 | 8.5.200.83 |
| Outbound | June 12, 2019 | 15.11.0 |
| Platform Administration | October 29, 2017 | 8.5.220.47 |
| Real-Time Reporting | August 18, 2017 | 8.5.106.05 |
| Recording, QM and Interaction Analytics | August 20, 2019 | 8.5.510.27 |
| Screen Recording Service | December 20, 2019 | 8.5.370.68 |
| Genesys Softphone | December 10, 2019 | 9.0.009.05 |
| Genesys Softphone VDI Adapter | November 14, 2019 | 9.0.009.03 |
| WebRTC Media Service | January 31, 2020 | 9.0.000.47 |
| Genesys Widgets | February 14, 2020 | 9.0.016.07 |
| Workforce Management | February 14, 2020 | 8.5.215.09 |
Customer Care
As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:
North America (USA & Canada)
- +506-674-6767 (International)
- +888-369-5555 (Toll-free, N. America only)
Europe, Middle East, Africa
- +44 (0) 127-645-7002 (International)
Asia Pacific
- +61-7-3368-6868 (International)
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