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Supported Operating Environment Reference

Use the queries below to do some basic drilldown into system-level information about the operating environments (system, databases, and other support) required to run Genesys applications for release 7.2 and higher.

You can also find more detailed queries for different common scenarios on these pages:

Important
Be aware of the following:
  • Discontinued Support changes in 2020: Genesys is discontinuing support for a number of operating systems and databases in 2020. Please see Discontinued Support for that information. Customers should migrate to versions that Genesys still supports before the End of Support date, indicated on the Discontinued Support page, is reached.
  • Customer-operated Genesys Cloud Deployment: Genesys supports customers running the Genesys software on their own cloud. Customers can deploy Genesys products on operating systems, databases, and so on, as listed in this Supporting Operating Environment (SOE) Reference. Those supported operating environment details are the (direct) touchpoints for our products. The infrastructure used for deployment, whether bare metal, virtualization, or cloud, must be transparent to applications. This is the responsibility of the infrastructure provider. Customers are responsible for managing operations of the Genesys software in their cloud.
Tip
For information on operating systems, databases, and others that are not longer supported, see Discontinued Support

Links to product pages in this guide:

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