Contents
Reconfiguring office-based agents to home-based agents
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Sample configuration of office-based agents
Joe has a SIP Phone (Extension 8888) that is directly registered on the SIP Server.
Jay has a SIP Phone (Extension 7777) that is located behind the office IP PBX.
SIP Server configuration
Extension 8888 is a SIP Phone that is SIP-registered on the SIP Server and should have the following configuration:
Agent: Joe Extension DN: 8888 [TServer] contact = *
Extension 7777 is a SIP Phone that is located behind the Softswitch (IP PBX) and should have the following configuration objects representing the Softswitch and SIP Phone:
VOIP Service DN: Softswitch (some reference configuration) Agent: Jay Extension DN: 7777 [TServer] service-type = softswitch prefix = 88 contact = 10.10.10.2:5081 dual-dialog-enabled = false make-call-rfc3725-flow = 1 oos-check = 10 oos-force = 2 [TServer] <there should be no "contact" configured for the DN>
Sample configuration of home-based agents
There are several possibilities for moving office-based agents to their home locations, as follows:
- Remote agents that are located behind the Softswitch
- Remote agents with nailed-up connections that are located behind the Softswitch
- Remote agents without provisioning of remote phone numbers
VOIP Service DN: Softswitch (some reference configuration) Agent: Joe Extension: +1 555 123 1111 Agent: Jay Extension: +1 555 123 2222 [TServer] service-type = softswitch prefix = +1 contact = 10.10.10.1:5071 dual-dialog-enabled = false make-call-rfc3725-flow = 1 oos-check = 10 oos-force = 2 [TServer] <there should be no "contact" configured for the DN> [TServer] <there should be no "contact" configured for the DN>
When a call is routed to Joe's new extension +1 555 123 1111, SIP Server locates the Softswitch configuration by prefix +1 and sends an INVITE towards the SBC: 10.10.10.2:5081 to a DN+1 555 123 1111.
Remote agents with nailed-up connections behind the Softswitch
The same configuration procedure as described in the Remote agents behind the Softswitch section, above. In addition, the agent Extensions are configured with option line-type = 1.
Note: configuring line-type = 1 on the Extension behind softswitch was introduced in SIP Server version: 8.1.102.93. If SIP Server version is prior 8.1.102.93, the workaround solution for configuring Extension DN with the contact pointing to the SBC (see "Remote nailed-up agent behind Trunk prior version: 8.1.102.93" below as an example).
VOIP Service DN: Softswitch (some reference configuration) Agent: Joe Extension: +1 555 123 1111 Agent: Jay Extension: +1 555 123 2222 [TServer service-type = softswitch prefix = +1 contact = 10.10.10.1:5071 dual-dialog-enabled = false make-call-rfc3725-flow = 1 oos-check = 10 oos-force = 2 [TServer] line-type = 1 <there should be no "contact" configured for the DN> [TServer] line-type = 1 <there should be no "contact" configured for the DN>
Detailed steps describing configuration and functionality of nailed-up connections can be found in the SIP Server Deployment Guide: https://docs.genesys.com/Documentation/SIPS/8.1.1/Dep/NailedUp#t-1.